Returns
Baby Clothes with a difference
We
make every effort to ensure that you are delighted with your purchase.
However in the unlikely even that you wish to return an item(s) or
exchange an item(s) please adhere to the procedures below
Please note: PERSONALISED/ OWN DESIGN/ CUSTOMISED t-shirts cannot be
returned, unless faulty.
Naturally for hygiene reasons we are unable to accept garments that have
been worn.
ll garments must be returned unworn with
labels attached, and must be as new.
This is in addition to your statutory rights.
YOUR
RIGHT TO CANCEL
We
aim to dispatch orders within 2-working days therefore if you wish to
cancel your order please do so within 24 hours.
If
you wish to cancel or amend an order for personalised item(s)
please do so within 3 hours of placing your order. Sadly we
cannot cancel or amend personalised garments unless notified within this
time frame.
Please follow the following steps for returns:
1.
Please complete the returns form enclosed with your order. If you
do not have a returns from, please contact us and we will send one to
you. All returns must be accompanied by a completed returns form.
2. If you
require an exchange, please place a fresh order for the item(s) you
require, complete the returns form and you will receive a refund for the
returned item(s)
We
highly recommend you send items via
recorded delivery as
we cannot be held responsible for items that do not reach us.
Goods are your responsibility until we have received them.
Please remember to get and keep a Proof of Postage.
If we
need to refund your postage for any reason, we will only refund the cost
of items sent via recorded delivery. We will not refund the cost
of postage when sent via registered post (next day delivery)
3. Your
Credit/Debit Card will be refunded within 3-7 working days. Your exchange should
arrive within 3-5 working days, if there is a delay we will inform you.
4. Sadly we do not refund
postal charges.
Post
your garments with your invoice and a note of the refund/exchange you require to
the following address:
Nappy Head
Limited
Unit 8b
Britannia Estates
Leagrave Road
Luton
LU3 1RJ
Copyright © Nappy
Head® 2002 - 2007 All rights reserved
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